isuzuServices
CUSTOMER CARE PROGRAM
To ensure the vehicle is operating well and durable with time, your vehicle must be maintained regularly according to the standards of the manufacturer.
From there, in order to serve Isuzu customers the best, to create peace of mind while operating and using the vehicle. Isuzu Vietnam brings you the Customer Care program.
Main contents of program:
When buying Isuzu vehicles, customers receive favors for periodic vehicle maintenance (Customer Care Sheet):
* Free maintenance (100%)
* 50% discount on maintenance spare parts (Retail price)
These two favors will be applied correspondingly to the content of work depending on each maintenance cycle.
– Scope of application:
* Apply at all service workshops of Isuzu Vietnam dealers
* Customer Care sheet is not converted into cash or spare parts – materials.
– Spare parts and materials are requested replacement in maintenance period includes:
A: Engine oil B: Oil filter C: Fuel filter D: Air cleaner element (inside) E: Air cleaner element (outside)
F: Air dryer M: Free maintenance
– The schedule is as follows:
Model D-Max & mu-X (Expiry 90,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 |
|---|---|---|---|
| A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M |
Model QKR Euro 4 (Expiry 120,000 km or 2 years)
| 10,000 | 20,000 | 30,000 | 40,000 | 50,000 | 60,000 | 70,000 | 80,000 | 90,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;M | A;B;C;M | A;B;M | A;B;C;D;M | A;B;M | A;B;C;M | A;B;M | A;B;C;D;M | A;B;M |
| 100,000 | 110,000 | 120,000 | ||||||
| A;B;C;M | A;B;M | A;B;C;D;M |
Model N-series & F-series (Expiry 180,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M |
Model FVR-FVM-FVZ (Expiry 270,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;C;M | A;B;C;M | A;B;C;D;E;M | A;B;C;M | A;B;C;F;M | A;B;C;D;E;M | A;B;C;M | A;B;C;M | A;B;C;D;E;M |
| 200,000 | 220,000 | 240,000 | 260,000 | |||||
| A;B;C;D;E;F;M | A;B;C;M | A;B;C;D;E;M | A;B;C;M |
Model GVR EXR, EXZ (Expiry 300,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M | A;B;F;M | A;B;C;D;M | A;B;M | A;B;C;D | A;B;M |
| 200,000 | 220,000 | 240,000 | 260,000 | 280,000 | 300,000 | |||
| A;B;C;D;F;M | A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M | A;B;F;M |
WARRANTY POLICY
1. WARRANTY PERIOD
| MODEL | DURATION | MILEAGE |
| N-series | 36 MONTHS | Unlimited number of kilometers |
| F-series | 36 MONTHS | Unlimited number of kilometers |
| QKR | 36 MONTHS | Unlimited number of kilometers |
| GVR / EXR / EXZ | 36 Months | 100.000 Km |
2. SPECIAL WARRANTY PERIOD
-
Battery, horn
The battery, horn installed by IVC is warranted for 6 months or 10.000 km, whichever occurs first, from the date of the Warranty Registration Form to the first buyer.
Cases of battery explosion, cracking, damage due to dryness of the solution will not be warranted
-
Paint
Any errors in the original paint of the Isuzu vehicle painted by IVC, originating from the defects of the materials or the assembly process, will be warranted for 12 months or 20,000 km depending, whichever occurs first, from the date of the Warranty Registration Form to the first buyer.
-
Rear body
The warranty period for the rear body is recognized since delivering the vehicle to the buyer for first use.
For the body which manufactured or supplied by IVC, the warranty period is 12 months.
For high-class body (Q-BOX+), the warranty period is 36 months. -
CD, DVD, Air conditioner, Accessories
Additional equipment such as CD, DVD, air conditioner, accessories such as rear body lock, monitor, reverse sensors, reversing camera, etc…installed by Isuzu Vietnam is warranted for the12 months or 20.000 km, whichever occurs first, from the date of the Warranty Registration Card
to the first buyer.
3. WHAT IS NOT CONVERED
- Car tires and tires: The original tires and inner tires mounted on new vehicles will be warranted by the tire manufacturer under its own policy
- Damage or accident due to collision, misuse of regulations, arbitrary change of structure
- Damaged due to lack of maintenance or the use of wrong materials, oils and fuels
- Damage caused by overloading, improper installation of vehicles and other problems
- Damage and fire caused by arbitrarily installing electrical equipment such as lights, horns, air conditioners, etc., make the car’s power system overloaded.
- Natural wear and tear, reduce the value according to the time on the vehicle due to the use process or because the customer has left the car for a long time to preserve it.
4. AFTER WARRANTY PERIOD
Authorized Dealers, Workshop should recommend to the customer to maintain the inspection and maintenance of the vehicle at the repair station authorized by Isuzu Vietnam after the warranty period ends, because it is the Dealers who understands the vehicle of the most customers, there should be precise and fast handling actions as well as ensuring the quality and technical requirements
Maintenance
EURO 4
1. FRR & FVR - Owner Manual Download PDF
2. FVM/FVZ- Owner Manual Download PDF
3. N Series - Owner Manual Download PDF
4. Q-Series - Owner Manual Download PDF
EURO 5
1. Q-Series - Owner Manual Download PDF
2. N-Series - Owner Manual Download PDF
3. F-Series - Owner Manual Download PDF
4. E-Series - Owner Manual Download PDF
Useful Information
How to use The Exhaust Brake Switch on N-Series
Exhaust brake indicator light
To apply the exhaust brake switch while driving, pull the lever backward
The exhaust brake indicator light comes on. To disengage the exhaust brake, press the accelerator pedal or the clutch
pedal. Releasing the pedal reengages the exhaust brake.
To apply the exhaust brake switch while driving, pull the lever backward
The exhaust brake indicator light comes on. To disengage the exhaust brake, press the accelerator pedal or the clutch
pedal. Releasing the pedal reengages the exhaust brake.
Caution
It is dangerous to put the exhaust brake on a slippery road (when the road is wet, frozen or covered with thick snow), because the wheels may slip.
Advice
If a warning buzzer sounds when the exhaust brake is in operation, promptly pull the vehicle over safely and contact the nearest Isuzu Dealer for inspection.
Even if the gearshift lever is placed in the “N” position, the exhaust brake does not disengage until the engine is warmed up if the warm-up system is on.
Conditions for Inoperable Exhaust Brake
Under the following conditions, the exhaust brake does not engage even if the exhaust brake indicator light comes on.
- The accelerator pedal or the clutch pedal is pressed.
- The gearshift lever is in the “N” position.
- The vehicle is traveling at 5 km/h (3 MPH) or lower speeds.
Notice
If your vehicle is equipped with an anti-lock brake system (ABS), the exhaust brake may disengage during ABS operation even when the exhaust brake switch is in the “ON” position and the exhaust brake indicator light is on. The exhaust brake may disengage temporarily as the vehicle passes over a bump even when the brake pedal is not depressed. It is advisable to operate the exhaust brake when descending a slope or when stop-and-go driving is involved.
LIST OF PETROLIMEX STORE DISTRIBUTE DO DIESEL AT VIETNAM Download
Instructions for using Power take off Download
Method of daily vehicle inspection handbook Download
Recommendation on operation & maintenance for Isuzu special purpose vehicle Download
Why Isuzu’s Genuine/Best Value Parts? Download
FAQ
Frequently asked questions
What should be noted when the truck is operating on mountainous areas?
When the vehicle is running on mountainous areas, customers should note:
- When going downhill, use the exhaust brake (for vehicles equipped with it) in combination with the engine brake (return to low gear)
- When going downhill , only use the foot brake when the engine speed is too high, falling into the danger zone (red) or turning the steering wheel
- Regularly maintain and clean the hub bearing, brake system, …
- Check the brake fluid level, tire pressure and condition, head lamp and signal systems…
- Do not overload the vehicle
What should be noted to help increase the life of the clutch discs?
The clutch dics is important part of the vehicle and is a part that wears out over time. In addition to factors such as quality and driver skills, the life of the clutch dics also depends on vehicle maintenance activities such as regularly checking the free play and the clutch disengagement stokel of the clutch pedal. This checking requires experience to ensure that when the clutch is not pressed, the clutch dics and pressure plate are completely released.
What should be noted about vehicles using Euro 5 engines?
Euro 5 vehicles are equipped with various exhaust gas treatment systems (EGR, DPD, DOC+PF, SCR…) to operate efficiently and reduce soot generated during engine combustion. To ensure proper operation, the following should be noted:
- Only use genuine Isuzu Besco engine oil.
- Only use Euro 5-compliant fuel (V – 0.001S).
- Limit engine idling (parking the vehicle while the engine is running).
- Avoid frequent engine starts and stops.
- For tractors equipped with SCR exhaust treatment systems, use the recommended urea solution (Madin AdBlue).
- Regularly check the engine oil level for vehicles with DPD.
- Perform regular maintenance.
- Always use genuine replacement parts.
What is the basic warranty period for Euro 5 trucks? Does this warranty period vary across Isuzu models?
The basic warranty period for Isuzu trucks is 3 years or unlimited KM. The basic warranty period for Isuzu tractors is 3 years or 100,000 KM, whichever comes first.
Please tell me the position of the VIN number - the Engine No. on Isuzu vehicle? What are these uses in vehicle maintenance and repair?
Please refer to the instructions on how to find the VIN number – the Engine No. on the Isuzu models here
Please provide the chassis number (VIN Number) when you need to maintain or repair the vehicle or purchase spare parts. The provision of the chassis number will help Isuzu dealers search the exact technical information of vehicles and spare parts corresponding to the vehicle.
Why do Euro 4 vehicles have a change in maintenance cycle recommendations compared to Euro 2 vehicles, as well as different from other brands?
The systems on Isuzu vehicles are always improved every year to increase quality & durability. For Euro 4 vehicles, there are many modified and upgraded systems to increase durability and minimize maintenance requirements. Based on these upgrades, Isuzu Japan has tested and changed the maintenance cycle other than the previous Euro 2 vehicles. The longer maintenance cycle changes will help customers reduce costs as well as maintenance time while ensuring vehicle quality.
When buying vehicle, customers are given Customer Care coupons. What are the benefits and how are these coupons used?
For the purpose of gratifying customers & encouraging customers to use genuine services, when buying a vehicle, customers will receive Customer Care coupons. The number of coupons from 9-15 votes with 3 years of use (depending on the model). Customers will be free of maintenance and reduced engine oil price + maintenance parts corresponding to the specified cycles on the coupon. Coupon is valid for use when customers bring their vehicle to check-maintenance-repair at authorized Isuzu dealers nationwide or customers buy genuine parts from Isuzu dealer.
How much is the fuel consumption norm of Isuzu vehicles? Is there any way to check the actual fuel consumption on the vehicle?
Actual fuel consumption on vehicles will be different due to many lamp or heavy load factors, clear or jammed roads, whether or not going downhill and driving techniques will also affect to fuel consumption. For Isuzu Euro 2, 4, 5 vehicles using Common Rail technology, Isuzu dealers can extract vehicle engine operation data, thus accurately calculating fuel consumption as well as vehicle operating status.
When there is a problem on the vehicle, is it compulsory to bring the dealer which buy vehicle to get a warranty policy?
You can go to any nearest Isuzu dealer for inspection – repair – warranty. The warranty policy is not required to go to the dealer sold vehicle to customers
