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PRODUCT INFORMATION

What are the outstanding features of ISUZU Euro 5 trucks?

Over 25 years of presence in Vietnam, Isuzu products have been trusted and highly appreciated by customers with many outstanding advantages: SAFETY – DURABILITY – FUEL EFFICIENCY – ENVIRONMENT FRIENDLINESS.

With the launch of new high technology trucks, Isuzu Vietnam focuses on improving technology to meet emission standards, at the same time introduces many new upgrades to help customers have more choices as well as a better experience for vehicles.

What should be noted about vehicles using Euro 5 engines?

Euro 5 vehicles are equipped with various exhaust gas treatment systems (EGR, DPD, DOC+PF, SCR…) to operate efficiently and reduce soot generated during engine combustion. To ensure proper operation, the following should be noted:

  • Only use genuine Isuzu Besco engine oil.
  • Only use Euro 5-compliant fuel (V – 0.001S).
  • Limit engine idling (parking the vehicle while the engine is running).
  • Avoid frequent engine starts and stops.
  • For tractors equipped with SCR exhaust treatment systems, use the recommended urea solution (Madin AdBlue).
  • Regularly check the engine oil level for vehicles with DPD.
  • Perform regular maintenance.
  • Always use genuine replacement parts.
What is the fuel consumption rate of ISUZU trucks? Is there a way to check the actual fuel consumption on the vehicle?

The actual fuel consumption of vehicles will vary depending on several factors such as load weight (light or heavy cargo), road conditions (clear or congested traffic), whether the route includes slopes, and the driver’s techniques — all of which affect fuel efficiency.

ISUZU Dealers can extract engine operation data, which allows accurate calculation of fuel consumption as well as assessment of the vehicle’s operating condition.

Do ISUZU trucks need ure for E5 vehicle operation?

Only vehicles have SCR system (Selective Catalytic Reduction) using Ure.

ISUZU product only use after treatment such as: DOC+PF, DOC+POC, DPD, DOC. Therefore, ISUZU products do not need to use Ure, with advantage like can reduce operation cost and friendly with environment.

Are ISUZU trucks reliable?

ISUZU trucks are renowned for their high reliability. With more than 100 years of experience in the automotive industry, ISUZU has established a strong reputation for product quality and durability. All ISUZU truck models undergo rigorous testing and apply the most advanced technologies to ensure outstanding performance and long-lasting durability.

How are ISUZU trucks fuel-efficient?

ISUZU’s diesel engines are designed to optimize fuel efficiency, helping reduce operating costs for owners. The Green Power technology on ISUZU Euro 5 trucks enables the engine to operate more efficiently, save fuel, and minimize emissions to the environment.

COSTS & BENEFITS

What are the prices of ISUZU trucks?

ISUZU offers very competitive prices compared to other models in the same segment (excluding promotional programs). In addition, operating and maintenance costs are extremely economical.

For detailed information on ISUZU truck prices, please refer to the following:

Where can I find ISUZU vehicles information and prices?

You can find information about ISUZU vehicles on our website at Model list or Model comparison, and you can ask for ISUZU vehicle prices from your nearest ISUZU Dealers. 

If you don’t know how to contact our Dealers, You can find information about ISUZU Dealers on our website at Dealer Network list. If you need more information about ISUZU vehicles, please email us at [email protected] or click here.

I want to buy a new ISUZU car. Where can I find special offers?

If you want to buy a new vehicle and are looking for special deals, you may refer to the information about our Promotional programs. We recommend contacting your nearest ISUZU Dealers. To ask for more information that meets your needs. Contact ISUZU Dealer Click here ISUZU Dealer list.

Before deciding to buy an ISUZU car. Where can I take a real test drive?

You can register for a test drive on our website at Test Drive. You will be contacted by the ISUZU dealer of your choice. 

If you want to contact an ISUZU dealer for a test drive, please contact us. You can find information about ISUZU dealers on our website at ISUZU dealers.

AFTER-SALES SERVICE

What is the basic warranty period for Euro 5 trucks? Does this warranty period differ among ISUZU truck models?

The warranty period for the Q/N/F-Series trucks is 3 years with unlimited mileage, while for the E-Series it is 3 years or 100,000 km.

When buying vehicle, customers are given Customer Care coupons. What are the benefits and how are these coupons used?

For the purpose of gratifying customers & encouraging customers to use genuine services, when buying a vehicle, customers will receive Customer Care coupons. The number of coupons from 9-15 votes with 3 years of use (depending on the model). Customers will be free of maintenance and reduced engine oil price + maintenance parts corresponding to the specified cycles on the coupon. Coupon is valid for use when customers bring their vehicle to check-maintenance-repair at authorized Isuzu dealers nationwide or customers buy genuine parts from ISUZU dealer.

Where can I find information about ISUZU’s repair, maintenance, and warranty services?

You can refer to information about ISUZU’s repair, maintenance, and warranty services on our website by accessing the Service Information.

Where can I find information about my vehicle's warranty and what information or evidence is required?

You can refer to the warranty book for details and exclusions or contact your nearest ISUZU dealer for further advice. Contact Isuzu Dealer Click here ISUZU Dealer list.

If the vehicle breaks down on the road, how does the rescue service provide support?

Customers can contact the nearest ISUZU Dealer for roadside assistance.

A list of the nearest Dealers can be found on the official ISUZU website or via the ISUZU Care Application.

Question 6: Can maintenance be carried out at any Dealer? Or does it have to be done only at the Dealer where the vehicle was purchased?

Customers can have maintenance and repair services performed at any ISUZU Dealer nationwide; it is not necessary to use the services of the Dealer from which the vehicle was purchased.

If I sell my vehicle during the warranty period, will the warranty benefits be transferred to the new owner?

Yes. The warranty period can be determined based on the vehicle’s VIN, so when the ownership is transferred, the warranty benefits will still remain valid.

Is there an app to schedule maintenance, get reminders, and track promotions?

ISUZU launched the ISUZU Care mobile application in 2020. The app allows you to schedule maintenance appointments, find the nearest Dealer, register for a test drive, and stay updated with the latest information from ISUZU Vietnam.

You can download the app via ISUZU Care.

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